Orders & Shipping
ComplexCity Aesthetics ships most products and equipment for free via UPS and DHL. Shipping via standard ground or air delivery consists of door to-door service in the United States. Free shipping offer can only be delivered to locations in the Continental United States.
All of our in-stock items are thoroughly tested and shipped the same day. We care for your business and want to deliver your equipment as soon as possible so you can begin generating profits right away. Please ensure you provide either a commercial or residential address as we cannot ship to PO boxes.
On all backorders and special orders, we will provide you with an expected shipping time before you place your order.
The merchandise you order may be filled from several locations, so items may arrive in separate shipments. You will not be subject to any additional shipping charges under these circumstances. Your original shipping charge will simply be split across the multiple packages when your order is charged.
Packing and Testing
All of our equipment is packed professionally to avoid any damages during transit. Our products must pass the quality control inspection prior to shipment.
Any external visible damages to delivered packages must be reported to the carrier at the time of delivery. If the damage is unnoticed until the merchandise is unpacked, please notify customer service at 954-235-5994 within 24 hours of receiving your product. Some orders require signature confirmation at time of delivery.
We use UPS ground shipping or DHL. Some oversized equipment must be shipped via freight services. Shipping via a freight truck includes curbside delivery to commercial addresses. Such delivery also includes a free lift gate service, which means the driver will take the items off the truck for you. The driver is NOT obligated to bring the items inside of your shop with a standard delivery. If you would like an inside delivery, please ask one of our sales representatives for a special quotation. Delivery to a residential area is subject to an additional charge.
All our items are shipped with a delivery confirmation slip
so ComplexCity Aesthetics and you can easily track your purchase. Once you have placed your order, please check your email for shipping updates from our logistic department. Some orders require signature confirmation at time of delivery.