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Returns & Exchanges

We want you to love your purchase, but if you are not completely satisfied, we will gladly accept most returns within 30 days of purchase.

Selected oversized products ( multifunctional towers), and skin care (serums, gels, oils) products are nonrefundable.

We recommend saving your original packaging for at least 30 days from the date of the purchase which is required for a return.

We're here to help make any returns as easy as possible:

Aren’t you completely satisfied with your purchase?
You may return new, unused products in the original packaging that are appropriate for resale within 30 days of your purchase to receive a full and quick refund. Items returned to CompleCity Aesthetics after 30 days will not be accepted for return or exchange.

Follow these simple steps to make your return as smooth as possible:

  1. Contact our customer support department at 954-235-5994 to get approval for the return before shipping it back to us.
  2. Please include a copy of your invoice to expedite the process of your return. If you do not have one, contact customer service and we will provide you with one.
  3. Inspect your return: Ensure all items being sent back are in new, sellable condition within the original packaging. All accessories and printed materials provided (like manual and protocols), must be included.
  4. Properly package the item to ensure no damage is incurred during shipment. If the items we receive back are damaged, we will be unable to issue the refund.

Please note:

  • All returned equipment will be inspected and refunds will be processed within 5 business days of ComplexCity Aesthetics receiving your return.
  • Any credit will be issued to the original method of payment used for the purchase.
  • Shipping costs for returns and exchanges are the customer's responsibility and are non-refundable.
  • Special orders are not eligible for refunds.
  • It is advised to hold onto your original packaging for any purchase in case of return. ComplexCity Aesthetics has the right to refuse any returns of products that are not in their original conditions.
  • If your item was sent with a bonus gift, it must be returned with the product in order to avoid being charged for the value of the gift.